There is such a hot pot restaurant in Beijing: the boss graduated from high school, Sichuan of Jianyang's Mala Tang started 15 years the country was opened more than 30 stores, there is no innovation unique taste (which subverts the traditional food and beverage industry must rely on the unique taste attract customers concepts), but let diners in the dog days of this traditional hot pot off-season full of long lines, with international food and beverage giant Yum company (its KFC,leather purses, Pizza Hut, etc.) to learn from them how to provide good service mm , in the end by virtue of what kind of capability?
first time I heard described expression can be seen how much he was surprised at the intimate service of hot pot restaurants and business grand, I was feeling hot pot restaurants, customer word of mouth has done good. coincidence the
, I went back to Xiamen is about to forget the management wisdom customers line up waiting before dinner can enjoy the manicure, shoeshine, send fruit, send drinks, dig the ears, Internet, play cards, chess and other colored dinner provided free glasses cloth mobile phone sets, long-haired girl monkey tendons sets. even greet customers, nor is severely fatigued Name: say As a customer, will not be touched? Is your next meal would also like to do?
thus,Gucci Purses, I understand that: customer loyalty is more force from the service! think about their usual eating the situation is also true, because the Islamic Ramen Museum customers will come again? like Starbucks, also sell coffee, Starbucks carve all over the world? not their coffee, how special, but the services provided by Starbucks, people feel comfortable
but the real hard school is not a formal service, but happy atmosphere. touched by the expression, but not be an adult's face impressed reason in the heart of each person's desire for employees to their work as the tools to make a living, while employees put the work as a way to change the destiny, dream of sea fishing (later introduced their root causes), these two very different purposes decided employees when the mood and attitude of the customer service attendant sea fishing every day to work more than 12 hours, pantry helper to go 10 kilometers of road every day, the workload of such a high load but also to maintain the most sincere smile and the most dedicated service, if there is no good faith in support is very difficult to achieve these results, in addition to system management, is precisely also the founder to develop the right career and life values ??as a corporate growth gene
So,Coach Purses, to say regular staff leasing residential, there are air conditioners, home appliances, and free Internet access. such a corporate culture but also thanks to the entrepreneurial experience of the founder Yong Yong in open 麻辣烫 stalls when the taste is nothing special enthusiasm, but he treats, good service, according to him is visit again very simple reason: happy to eat and how to let each employee like herself serving customers has become the core principles of later sea fishing management.
In addition, sea fishing management knowledge in the most worthy of firefly learning manpower training system said earlier sea fishing staff distinctive work attitude, and this is creating, The mm talented employees lobby manager mm foreman mm mm store managers mm Regional Manager mm regional manager
2. line: advanced staff of qualified employees of new employees mm 1 mm, employees mm mm model employees mm model workers, employees mm meritorious employees < br> 3 [back-line: Level 1 employees of the new employees mm qualified employees mm mm advanced employees mm office staff or cashier mm accounting, procurement, technical department, development department and other
which can be seen that almost all positions (except finance and engineering), managers and leaders must be from the grass roots stem from the most typical example is the general manager of Beijing and Shanghai Yuan Huaqiang sea fishing, he was 10 years ago into the sea fishing, the first post is from the doorman to start. this personnel training mechanism is slow, but solid foundation of both the management of sea fishing and a deep understanding of ideas and timely detection of the daily work of junior staff, a grass-roots staff to see life fair and hope: endogenous growth mode Holiland cake founder Luo in the first venture, he opened a photo shop, according to his own description: imperceptibly learned to develop photos, when often should I do I try to do, for example, the negatives of others dirty, I will help him rinse; I will tell him some knowledge of photography services, in particular business fire, so that at that time, I quickly become a million households the mm free repair to the customer's own broke the cake. now the interests and feelings, make you lose the reputation of the most valuable business promotion mm customers.
counterparts, there are still more than 95% that do computer service key is the level, but forgot to computer technology, very high degree of standardization, a 3m6 a technical training and practice staff and more than 90% of computer failures can be satisfactorily resolved), and catering, pastry, like the final analysis, is the safe and reliable? not arrive in time?
Therefore, the best computer services is a ; enthusiasm happiness Services, the services of a smile!
back to our individual, if you have been feeling unhappy, most likely you expand when you think of myself as a cosmic time, your troubles and desires is bound with the expansion into universe is as big as the contrary, when you think of myself as a fine dust, your troubles and desires will inevitably as narrow a negligible. As a reminder of a wise man: inside mm
the heart of each one of us actually have a happy, but this happiness is not enough fullness, we need to bloom
the heart of each one of us actually have a happy, but happiness is not enough affluent , we also need to sow
the heart of each one of us actually have a sun,Burberry Purses, just enough hot sun, we need to release
is jumping on us every inch of skin, when the happy note, when happy blood flowing in each root blood, joy into everyone's a habit, I believe, your life will be full of multicolored