, Foxconn: 30 million price claims
June 15, 2009, issue of A day earlier, Sina and other media is reproduced in the British site will be June 15 newspaper article with the text, and together made a l Foxconn labor r is the name of the topic, some sites will be the title of the newspaper plus l sweatshops r, l shady r words.
June 22, Eugene Wong of the second manuscript, the Foxconn subsidiary, CyberMart, Square Management, vice president (chairman of the board, special assistant) Zhan a cyber market Headquarters Deputy Chief Lee met with the First Financial Daily news, Foxconn reiterated that overtime paid to employees are equal to or higher than the national requirement, and therefore does not violate the labor law.
July 3 Foxconn submitted to the Shenzhen Intermediate People's Court with a civil complaint It alleges that in accordance with the General Principles of Civil Law Weng Bao, of the report reporter Wang You and the newspaper an editorial board as a defendant, without the direct prosecution of the newspaper The petition requested the court to order the impact of rehabilitation, also called the economic losses caused by the defendant compensation Foxconn disrepute. Weng Bao and Wang You were a compensation of 10 million yuan and 20 million yuan to the plaintiff. Foxconn move to push their own the location of the media public enemy. a lot of media two journalists received notice of the court to freeze his assets frozen assets, including real estate, cars and deposits.
face the pressure of public opinion, Foxconn claims in favor of compensation would be used for public behavior. < br> August 28, According to China's relevant laws and regulations, Weng Bao, Eugene where the department head as the defendant and the law does not match requirements Foxconn Undo Weng Bao, of the prosecution and contact their personal property seizure on the grounds Otherwise, condemned the practice. cast aside. Foxconn parent company Hon Hai Group, the world's spokesman said. Ding Qi An
on the evening of August 30, Foxconn decided that the amount claimed on the First Financial Daily two editorial staff reduced to one yuan, and an additional first Financial Daily,nike air max skyline, the defendant.
on the afternoon of September 3, Foxconn Technology Group issued a joint statement with the br> Case Review: Foxconn behavior gaffe like a crazy prank to make themselves become the target of public criticism.
1, contrary to the principle of responsibility: do not check and reflect on the behavior of the enterprise itself, not positive take measures to improve the welfare of employees and to improve the working environment of employees, but to take a confrontational approach to the grounds of defamation to the two reporters of the goal.
2, contrary to the principle of sincere communication: there is no interpretation of the truth of the crisis, there is no news for public release, there is no initiative in reporting on the progress of events, is a passive to an interview with reporters, but also tight-lipped, Cherishing such as gold, a 22 Reporter Eugene Eugene where the department head Weng Bao, Department of Yuan high compensation in the right of reputation disputes The Gai heard. In addition to the public and media contradictions, not to win public favor.
5, contrary to the principle of authority confirmed: In addition to the excuse and intimidation, there is no any credible institutions to speak, and there is no convincing acts to confirm.
Case Rating: 6 0. Kodak camera: being collective complaints
July 3 Japan-China Consumers Association received a white Chinese 220 consumer complaints reflect the Kodak LS443 digital camera there is a serious quality problems. problem camera is a LS443 digital camera by Kodak in 2002 in the domestic market, at the time, this digital camera has 4 million pixels and the price of 3500 yuan , the high-end categories of products in the market. Kodak LS443 user who lives in the Dongcheng District of Beijing Bai Hua, is this a camera more than 150 users spokesperson Huajie Shao, according to White, the majority of complainants are the product purchased in 2003, and the majority of people from around one year after purchase (a handful of people from the beginning of the 5 months after purchase), the camera under normal usage, the screen goes black, the lens can not shrink (E45 error is displayed) overexposed failure. Kodak maintenance department repair, maintenance departments are given the cause of the malfunction is the lens part is damaged, it takes more than 1000 yuan interchangeable lenses or spend more money to upgrade to other models of Kodak.
According to consumer reflected in 2005, the camera in China's Taiwan region also encountered groups of consumers complaints, Kodak and ultimately to the consumer 23 May, in the associations, groups, complaint mediation hearing. hearing forms of mediation of consumer complaints in the associations of history is the first time. Unfortunately, Kodak did not show up.
September 5th, the media disclosed Kodak shelling of the Consumers Association of internal mail. Kodak in the associations did not Kodak LS443 digital camera in a body on the basis of the quality inspection disclosed the agency to make the so-called in the associations did not seek truth from facts in this matter, resulting in a tremendous negative impact to the Kodak.
Why did not attend the hearing in the associations? Kodak pointed out, we received written notification wrote, unit you sent a responsible officer responding to the as well as outside counsel position is not the name of the program in order to achieve the aspirations of the customer's satisfaction.
on the morning of September 7, the person in charge of the Consumers Association Kodak complaints Sohu sent instructions, saying that communication with representatives of consumers, to do the work of consumer representatives to listen to the opinions and demands of the consumer representatives, the Dake Da turn the attitude of the consumer complaints, and inform them to solve the problem will take time, they believe in the Consumers Association in the legal the functions conferred on the range, try to help them in consultation with the Eastman Kodak Company, to promote a reasonable solution to the complaints, some consumer representatives expressed strong dissatisfaction with the behavior of Kodak ignore consumer complaints, emotional consumers said they would rather more than 3000 yuan camera not to go to the front of the Kodak and broke it, and expand the social impact caused Kodak's high-level attention in the associations to consumers immediately persuasion, to tell consumers drastic action to help solve the problem, but make the problem complex , rational consumer rights, according to activists, consumers listen to the Consumers Association of persuasion, the activism of groups of hundreds of people have been in an orderly manner. is not very easy, we believe that Kodak's past is certainly adhering to a spirit, it would be difficult to be made now so influential brands in the world, but we have to say, Kodak LS443 digital cameras quality problems deal with the Chinese mainland consumer groups complained , did not reflect that they are a Emotion Shigeyoshi company,, did not reflect the quality of life of Kodak does not reflect the consumer is Kodak's blood, nor do the majority of consumers satisfied with consumers on behalf of the White China at the hearing will be speaking,
Subsequently, Kodak also to Sohu IT, targeted six-point statement. 1
. free to find a few companies a certain type of failure product analysis of the problem, give qualitative enterprise product is not The legal basis is unscientific and unprofessional, is not consistent with the relevant procedures, also contributed to the misunderstanding of the media and the public, we hope in future work in accordance with the law according to the procedures in the associations distributed at the hearing on
2. press release in black and white marked words, any such free expression, the more impossible to talk about the explain and apologize to the enterprise, so as not to affect credibility.
3 in the associations only to the enterprise day and a half of time to prepare for the first time in history the hearing, the companies also hope to work with, set a good image, but requires enterprises to ; respondent 'participated, without the details, also arranged in the associations leaders should be objective and impartial hearing conference to receive thank pennants, which we understand the unable to attend. listen to the professional position of legal experts and legal advisors.
We thank the community organizations in the associations made for this coordination, but I hope things the operation of professional, objective, impartial, fair, reasonable, in favor of direction to resolve the matter and we have great respect for the views of the China Consumer Association, regardless of opinions, will be as we refer to the problem-solving basis to avoid oversight.
5 for in Taiwan does have a consumer took the digital camera did not come back to pay for upgrade, but it does not mean free, it does not mean that Kodak no right of recourse. we Consumer Protection and Taiwanese officials will work together to deal with the matter, and holds satisfactorily dealt with by the Taiwan Consumer Protection will things thank Kodak to develop the program in Taiwan organizations which are actively.
cases Comment: the
as the first mediation hearing on the Consumers Association history, Kodak should actually take this opportunity to establish a responsible multinational image, but unfortunately, yet self-establish became a typical stubborn.
1. contrary to the responsibility principle: from beginning to end an apology to the consumer, there is no quality problems the responsibility to carry the
2. contrary to the principle of sincere communication: consumer dissatisfaction management know yourself, and publicly accused the Consumers Association, is clearly outdated.
3. contrary to the first principle of the speed: slow handling of the crisis, eventually leading to the expansion of the crisis.
4. contrary to the principles of the system is running: In addition to excuse, and Dodge did not take effective measures to win the favor of consumers.
5. contrary to the principle of authority confirmed: fighting spear and consumer spokesperson for the Consumers Association, and the public, is unwise.
case score : 0 in seven of SK-II: heavy metals exceeded?
Case history: chromium
for skin allergens can cause allergic dermatitis or eczema, longer duration, for a long time does not get better. neodymium eyes and mucous membranes a strong irritant to the skin and moderate irritation, inhalation can also lead to pulmonary embolism and liver damage in China and the relevant provisions of the European Union and other countries, these two elements as cosmetics banned substances.
in accordance with the relevant provisions of China's Hygienic Standard for Cosmetics (GB7916), cosmetics should not contain chromium, neodymium, and other prohibited substances.
September 14, the official Xinhua News Agency, the State General Administration of Quality Supervision, Inspection and Quarantine is the person in charge confirmed that recently the Guangdong Entry-Exit Inspection and quarantine institutions from Japan Procter & Gamble Co., Ltd. Honey Max Factor company manufacturing series of SK-II brand cosmetics in the detection of prohibited substances chromium and neodymium. inspection and quarantine departments to test the number of SK-II the emphasis Whitening Suji powder found its neodymium ingredients up to 4.5mg/kg. In addition, the SK-II Refreshing sunscreen, SK-II multi-Repair Cream, SK-II Facial Treatment Cleansing Oil, SK-II Skin Care Cream, SK-II focus Whitening Suji liquid foundation OB-2, SK-II Facial Treatment Mask SK-II focus Whitening Suji liquid foundation OD-3, SK-II Run Mining activating powder Cream OB-2 series of imported products were detected banned substances chromium , and its content is 0.77mg/kg to 2.0mg/kg.
At present, the AQSIQ has on the matter sent a letter to the Japanese government authorities and the Embassy in the relevant departments of the Japanese side to strengthen the management of cosmetic products exported to China to ensure that imported Chinese cosmetics to meet the requirements of national standards in China. at the same time, the State General Administration of Quality Supervision, Inspection and Quarantine issued a circular requiring local inspection and quarantine authorities to strengthen inspection and quarantine work to ensure the safety of imported cosmetics cosmetics from Japan
the afternoon 20 10:30, Procter & Gamble also sent to reporters an official statement, the statement said, before entering the Chinese market after strict inspection and registration of the Ministry of Health, safety and quality of the product is fully guaranteed. SK-II products in the production process does not add the ingredients involved, also announced today (September 14 ) has just received information about the problems found in the batch of the imported products, Procter & Gamble Company will fully cooperate with the government departments to understand the situation can be resolved smoothly. of these products in question under the frame processing.
along with consumers across the country flocked return. but Procter & Gamble has set a high threshold of return.
1. Consumers need to hold a hospital designated by the Ministry of Health the allergic certificate issued
2. consumers must have sales credentials
. products remaining content must be more than 1/3 less than 1/3,nike shox, you can not apply for return procedures.
4 in fill under the guidance of the staff called consumers and responsible attitude, we decided to processing your return, by mutual agreement, agreed to refund the tt element. this treatment program as a case of one-time termination. September 14 to September 24, from Xinhua News Agency first reported the SK-II brand entry cosmetics was found 10 days of the prohibited ingredients -II staff of physical conflict, Procter & Gamble in Shanghai and Chengdu, two offices were destroyed, Procter & Gamble headquarters to notice the two employees to not go to the unit, waiting for the new notification.
located in Beijing, Guangzhou and the other two premises deployed additional security, the Beijing branch next to the original doors and installed a door at the same time, Procter & Gamble suspended the scene returns and telephone return, will soon be announced to return the new regulations. Reference on the evening of September 16, returns conditions began to to relax, hold receipts and product counter consultations return.
September 18, 2009 General Administration of Quality Supervision, Inspection and Quarantine said, such as SK-II products will suspend imports.
September 19 Day Return Policy questioned the terms of the King; Japanese official said the Japanese SK-II cosmetics export untested. Reference, September 20, the Shanghai Industrial and Commercial Bureau requirements SK-II products Withdraw, unconditional return; Beijing opened three to return service center, consumers line up to handle returns.
September 21 there are three kinds of SK-II brand cosmetics detection of prohibited substances in Shanghai, Shanghai business sector finds its return agreement is illegal.
September 22 Day of SK-II issued a statement through a multinational public relations firm, decided to suspend the sales of products in China.
September 23, Procter & Gamble China company website is hacked paralyzed just restored in the early morning a few hours .24, P & G site was again black. In addition to Procter & Gamble logo position can still click, the rest into a blank web application hackers use a large segment of Chinese to comment, while the hackers that their purpose is only for SK-II heavy metals Buzhi Yu on the human body damage, allowing the domestic sales.
December 3, SK-II re-opened in Guangzhou, the first mainland counters.
Case Review:
Procter & Gamble's self-redemption can succeed? due to its poor level of public relations crisis, resulting in a quality case is transformed into a public relations event, making it in the future Chinese market is full of variables.
1. contrary to the principle of responsibility:
September 14 incident P & G said in a statement the day of the SK-II prior to listing of all products through a rigorous safety assessment within the company, and before entering the Chinese market after strict inspection and registration of the Ministry of Health, safety and quality of the product is fully guaranteed SK - II product in the production process does not add the ingredients involved. delisting said in a statement of SK-II, decided to suspend sales of its products in China, and to suspend the operation of the SK-II counters. SK-II believe that their products are safe, but still make this decision until confirmation We fulfill the requirements contained in the relevant provisions of trace chromium and neodymium in the sale of cosmetics in China. ?
In fact, Procter & Gamble should take the initiative to recall the products, rather than return. had experts believe that the law does not have decided that this product does have the problem, return to their own interests to protect, because the and the meaning of in China, after the crisis, first solve the problem of consumers will not forgive you!
2. contrary to the principle of sincere communication:
in the process of communication with consumers, P & G to show the arrogance makes me angry. Chinese quality inspection department broke the SK- II 9 products containing prohibited ingredients the next day, the public relations department of the Procter & Gamble to come forward with certainty to the rumor, claiming that P & G in the production process must not add to the banned substances. card set for the return, and four harsh conditions of the return not only to the invoice, the doctor issued an allergic reaction, you must also signed a Affirms SK-II there are quality problems, ;, the terms of the King. Then, unilaterally declared moratorium on the sale,nike air max, simply removed the stall and leave the territory. this is not difficult to understand the Procter & Gamble (China) Company website was black and the reason. In fact, P & G has always attached great importance to its brand image in China However, SK-II event, put on the shelves of multinational, it will only make their own damage, after all, SK-II is just one of many products of P & G's how other people trust? Once consumers prejudice, P & G will lose consumers, so the integrity of others, the real face to face consumer is a wise choice.
let us look at what is called the product there are some quality issues, and Procter & Gamble, however, want the agreement to require the consumer along with them In addition, P & G will return by the agreement as returns processing, but also to give compensation, in an attempt to contract exemption will not work.
3 the speed of the first principle:
September 14 incident, Procter & Gamble to respond, it should be is very fast, but clueless and accelerated the crisis like a fire, firefighters quickly hastened to put out the fire, but gas masks to wear, and even fire-fighting water gun, do not harm the victims have been?
4. contrary to the principles of system operation and any addition to insisting that for sure I was safe statement:
, did not do a good job of government, the public and media communication.
5. in line with the principle of authority confirmed: effort
Procter & Gamble to take the upper route is still very positive results one month after delisting, SK-II to be re-listed.
case score: 20 points and eight Sony: the fire the battery Rehuoshangshen
6 meeting held in Japan, a Dell notebook burst into flames, but fortunately no casualties. After this incident, related photos are then posted on the Internet, causing great concern in the industry since many times on the Dell notebook the news of the fire.
August 14, Dell announced the recall 4.1 million laptop battery could cause a fire. According to the U.S. Consumer Product Safety Commission, which is the field of consumer electronics products is the largest ever recall At the same time, the Commission claimed that in view of the Dell laptop batteries manufactured by Sony Corporation, the Commission will fully investigate the safety of the Sony notebook computer lithium battery production.
According to The New York Times reports, Dell said these flaws by Sony laptop battery into production. the manufacturer of these batteries, Sony also admitted that this incident will be responsible for Dell's recall, and financial support Sony's Tokyo headquarters of the media responsible person to accept Financial Daily notebook computer makers to recall batteries provided by Sony.
October 24 in Tokyo, Sony held a press conference, the AP reported, Sony Executive Deputy President Yutaka Nakagawa said at a news conference: ; we take this opportunity to apologize to consumers worried about the battery recall. Nakagawa and two other executives to apologize and did not use a lot of Japanese companies usually take the apology - up deep bow, but only a slight bow to it, the body did not leave their seats. This may indicate that Sony is not very willing to admit error in the battery recall.
At the same time, Sony also said it had improved the production, design and testing of the battery to prevent such incidents from happening again. Sony had previously said, these batteries The failure is due to internal metal particles. only
to October, Sony worldwide recall of about 10 million laptop batteries pay $ 444 million ..
these companies that manufactured by Sony, the battery is cause the cause of the fire, which supports these companies to recall of laptop batteries, Gateway, Fujitsu, Sharp, Hitachi, Toshiba and Sony Vaio department later to ask some users to return the battery manufactured by Sony, Sony battery department in September of this year. < br> December 5, Sony admitted that it could have been more quickly take action to resolve the battery fire Fault problem battery fire problem affects Sony's two largest laptop battery users, Dell and Apple, has prompted many manufacturers to recall lithium-ion batteries manufactured by Sony.
Sony President Ryoji Chubachi said in an interview with Japanese newspaper provide high-capacity laptop batteries caused. he admitted that we have encountered problems in meeting the demand for high-capacity notebook computers.
December 27, sources said, after a large-scale battery recycling event (about 10 million teeth) in February 2007, Sony is expected to restore the supply of notebook computer batteries to the manufacturer. It is understood that after the move back to the battery, Sony has sent representatives to lobby the parties, although the battery recall quite a big blow for the Sony reputation. However, the laptop battery manufacturers still will continue to purchase lithium batteries manufactured by Sony.
Case Comment:
1. in line with the principle of responsibility: Sony's worldwide recall of about 10 million laptop batteries pay $ 444 million is the tolerance, the strength and courage.
2. in line with the principle of sincere communication: an apology to consumers, and acknowledged that that deal with the attitude: announced a recall.
4. contrary to the principles of the system is running: have been in luck, in addition to passively recycled products, did not take effective way to curb the crisis.
5. in line with the principle of authority confirmed: Sony has battery production to improve the design and testing, to prevent such incidents from happening again. Sony had previously said battery failure due to internal metal particles.
case score: 70 points nine, smoke: containing high concentrations of nicotine be questioned
November 22, the Beijing Times published containing high concentrations of nicotine, injury: a security risk
. publicity authoritative testing based on;
3. > 4. br> day, Beijing SBT Ruyan Technology Development Co., Ltd. sent a letter to the media, denied that its smoke suspected of containing high concentrations of nicotine reported, said: nicotine replacement therapy (NRT) is the World Health Organization strongly recommended to use control, smoking cessation method, its safety and efficacy have already been widely used in the world; content (high concentration of 18mg) is correspondingly lower than the nicotine content of a box of ordinary cigarette (20) (1.2mgt20 support = 24mg), should not be compared to an ordinary cigarette nicotine content (1.2mg).
at the same time , said the company's sales staff 12,315 complaints, and demands the return unsuccessful.
in November 23, claiming to be the subject of a great negative impact, corporate vice president of Beijing up to the Beijing Times. in accordance with state laws and regulations in all aspects of patent, trademark,Nike Shox NZ, safety and health testing, production, sales, publicity of procedures for patent and trademark application for registration in more than 40 countries. Company reserves the right to take legal action. statement also definitely reveal the attitude of the Ministry of Health of smoke events and smoking cessation products l smoke r containing nicotine, in the end to the human body there is no harm? in the end there is no abstinence? this matter with the Ministry of Health Minister Gao Qiang are very concerned about. ; The official said: smoke and the like product management will be more clear. not only to public health and the economy of tobacco, and other related industries will have a huge impact. Innovation Award for troubled minors may be after the first smoke cigarettes, ...