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on customers you'll
ggbhhaha14 发表于 2011/11/11 10:35:00 |
on customers you'll
ccess to unsecured business lines of credit like for
retail financing purposes is ideal for any type of business. For the best
packages, check out Principis Capital today. Retail Florist Salesperson - Part 2
of 2 An important key to success for any Retail Florist operation is strong
sales. In t. Moncler
Outlethis second installment, we will discuss the training of a great Retail
Florist Salesperson. I also provide a suggested telephone script as a basis for
making the most of every phone sales opportunity.Training A mentor of mine
recently tol.Moncler Outlet d
me when I was complaining about how tiring it was to train a new employee...
have patience, good training makes great employees.She was right. Training is of
utmost importance. No detail is too small; some just deserve more attention
than.Ralph Lauren Polo
others. Content of your telephone salesperson training should include such
basics as tone of voice, greetings, telephone etiquette and telephone usage.
You'll also need to train new salespeople on product and service offerings. It
wi.Polo Ralph Lauren Pas Cher ll
take quite a while before he knows all of the possibilities, so it's important
to teach him how to handle a question he doesn't know the answer to. Do you want
him to say... "I'm not sure." Or "Hmm, that's a good question, may I pu.Canada Goose Jakket you on hold
for just one minute while I find out?". You'll need to make it a priority of
yourself, your manager, or an experienced trusted employee to be available to
answer those questions quickly so that excellent customer service can .Mercurial vapor be
maintained.Make a list of your shop's golden rules of customer service. Some
suggestions include... never put a customer on hold for more than 3 minutes.
Never say "I can't", instead say what you can do. When a customer has a
compla.dfkjdfjkdjk20111110dhint-First... LISTEN! One that's close to my heart:
Never hold a separate conversation with a co-worker when a customer is present.
I'm sure you have your own list. These are things that you feel so strongly
about that it somehow surprises you when others don't know them. Remember, whe.n
you're training a new employee, he doesn't know these things until you tell
him.Once your new salesperson is on the phone and waiting on customers, you'll
want to train him to make the most of each sales opportunity. Completely ban the
phrase "how much do you want to spend?" Instead, train him to ask q.uestions to
determine the customer's preferences and budget. Train him to sell the best
choice of flowers and services at the best price that fits the customer's
situation.So, in my experience, I like to start my training with those golden
rules of customer service. Move into product and service training and then
finish off with sales techniques. In product and service training, you should
provide written documentation of the products, services and pricing options.
Trainees should be encouraged to organize their own training materials for use
as reference during sales calls. Since prices and products are constantly
changing, I recommend a loose-leaf notebook or a folder rather than a printed
catalog or book. This allows for flexibili
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